Serve every customer at the same quality — without a second vendor or onshore cost.
Bilingual Agents is the only nearshore BPO that staffs your contact center with dedicated bilingual agents and backs them with professional OPI/VRI interpretation in 100+ languages — built into the same operation.
Dedicated bilingual agents
Trained on your brand and stack.
OPI / VRI in 100+ languages
Built in, on demand.
If you serve limited-English customers, you already know the trade-off.
Today you have two bad options: hire expensive onshore bilingual agents, or bolt a separate interpretation vendor onto your contact center that never quite integrates — two contracts, two SLAs, two points of failure. Neither gives you consistent quality at a cost that scales.
Onshore bilingual agents
Premium cost per seat. Coverage breaks the moment volume spikes.
Standalone interpretation vendor
Bolted on. Two contracts, two SLAs, two points of failure.
One operation. Your agents and your interpretation, under one roof.
We staff your line with dedicated, trained bilingual agents — and the moment a call needs a language they don't cover, professional OPI/VRI interpretation in 100+ languages is right there, inside the same team. No transfer to a third party. No second vendor to manage. One partner, full language coverage, at nearshore cost.
Dedicated bilingual agents
Nearshore, trained on your brand, your stack and your compliance posture.
Embedded OPI / VRI
Our own professional interpreters, 100+ languages, in the same operation.
Three steps. One nearshore operation.
We staff your line
Dedicated bilingual nearshore agents, trained on your brand and your stack — Five9, Genesys, NICE, Zendesk, Salesforce.
Interpretation is built in
Any language your agents don't cover is handled on-demand by our own OPI/VRI interpreters, inside the same operation.
One partner, one SLA
Full language coverage, compliance-ready, billed as one nearshore operation.
The infrastructure other BPOs don't have.
Proprietary interpretation, not a reseller
The only nearshore BPO with professional OPI/VRI built into the same operation as your agents.
100+ languages on demand
Full OPI and VRI coverage the moment a call needs a language your agents don't speak.
15 years staffing regulated brands
Bilingual customer service experience for healthcare, insurance and financial services.
Compliance-ready language access
Aligned to ACA Section 1557 and CMS language access requirements out of the box.
One partner, one SLA
Same-quality coverage at a nearshore cost structure — structurally below onshore.
Built for mid-market contact centers that can't afford inconsistent coverage.
Healthcare, insurance and financial services teams serving a high volume of Spanish-speaking and limited-English customers.
Common questions from CX leaders.
Stop managing two vendors. Get full language coverage in one nearshore operation.
A 20-minute call with our team — we'll map your current language coverage gap and show you exactly how the embedded model works.